Privacy - PBS

Privacy Policy

Version 1.1, last updated: April 2024.

Thank you for choosing PBS services and welcome to our privacy policy. We recommend that you read this document carefully so that you can define your data protection preferences in full knowledge of the facts before using our services. We are committed to protecting your privacy. We process your data in accordance with the legal provisions in force regarding data protection and privacy. We guarantee that all data collected will be used exclusively for the optimal provision of PBS services and their various functionalities.

This privacy statement explains how PBS (referred to as “PBS”, “we”, “us”) collects, stores and processes personal information (as defined below) of individuals in accordance with the Personal Data Protection Act. Please read this privacy statement to understand how we use any personal information we may collect from you. By providing us with your personal information, you consent to this Privacy Statement and to the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Statement.

1. What this Privacy Statement explains

This privacy statement explains:

What type of personal information we collect
How we collect your personal information
How we use your personal information
When we disclose your personal information
When we transfer your personal information abroad
Your right to access and rectify your personal information

2. Our commitment to you

We value your trust and are committed to protecting your personal information. To ensure that you can make informed decisions and can confidently provide us with your personal information when using the PBS website, products and/or services, we provide you with this privacy statement describing our practices and the choices you have regarding the way your personal information is being collected and used by us.

3. Definition of personal information

Personal information refers to any information that relates to you directly or indirectly. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Statement, personal information includes sensitive personal information that relates to information about your travel profile, popular travel destination, etc. For the avoidance of doubt, please note that this privacy statement only applies if you are an individual. /an individual.

4. What type of personal information we collect

In order for us to provide you with our Products and/or Services and operate effectively and efficiently in providing you with the best possible service, we need to collect relevant personal information from you. The personal information we collect may include (but is not limited to) the following:

Contact information such as your name, date of birth, supporting identification documents (e.g. passport number), nationality/country of origin, preferred language, current home and/or work address, home and overseas mobile phone number, mobile network provider and email address. address
Your travel destination (to determine the nearest roaming network connection point to enable connection to our network to make calls and/or access our mobile data roaming services)
The status of the Products and/or Services that you have purchased from us or to which you have subscribed
How you use the Products and/or Service (for example traffic data such as numbers and addresses of calls and other communications sent and received by you and the date, duration, time and cost of such communications)
The amount of data you received and/or sent
The equipment you use to access our products and/or services (such as your mobile phone “International Mobile Equipment Identity” (IMEI), PBS SIM card “Integrated Circuit Card Identifier” (ICCID) to efficiently deliver the service and identify whether the service we provide to you has been activated.
Your personal interests and preferences to help us tailor our Product and/or Service offerings to best suit you
Recording of calls you made to our customer service hotline for service improvement and enhancement

5. When and how do we collect your personal information?

We may collect personal information directly from you when you:

Communicate with us (for example when you contact us with any enquiries, including by calling our customer support line)
Register or subscribe to a PBS account, a specific product and/or service, or our publications (e.g., newsletters)
Use our network and other PBS products and/or services
Use our network and other PBS products and/or services
Participate or enter into competitions, contests or loyalty programs managed/organized by us
Register your interest and/or request information or subscribe to our products and/or services.
Respond to all marketing materials we send
Enter into a business relationship with us (e.g. as a service provider/business partner)
Visit or browse our websites
File a complaint with us
Send us your feedback (e.g. via our websites or by email)

In addition to personal information obtained directly from you (as detailed above), we may also obtain your personal information from third parties with whom we deal or are connected to you (credit reference agencies or financial institutions), as well as from any other source to which you have given your consent for the disclosure of information about you, and/or where permitted by law.

6. How we use your personal information

We may collect and use personal information about you or the categories of third parties identified in this Privacy Statement for one or more of the following purposes:

To verify your identity
To assess and process your application(s)/request(s) for our Products and/or Services
To provide you with the Products and/or Services you have requested
To administer and manage the products and/or services we provide to you (including charging, invoicing, facilitating payments and debt collection)
To investigate and resolve any service issues, billing queries, complaints or other requests you submit to us regarding our network, products and services with our customer relations teams.
To assess and/or verify solvency
Detect and prevent fraudulent activities
To manage our networks
To stay in touch with you and provide you with any information you have requested
To engage in commercial transactions regarding the products and/or services that will be offered and provided to you
To establish and better manage any business relationship we may have with you
To process any communications you send to us (for example, responding to any queries and dealing with complaints and comments)
To help us monitor and improve the performance of our network, products and services, customer relations teams and service providers and the PBS website and make them more efficient.
Maintain and develop our business systems and infrastructure, including testing and upgrading these systems.
to inform you of the benefits and changes to the features of our Products and/or Services
To determine how we can improve our services
Produce data, reports and statistics that will be anonymized or aggregated so as not to identify you as an individual.
To investigate, respond to or defend claims made against or involving PBS
Conduct marketing activities (e.g. market research)
To maintain records required for security, claims or other legal purposes
To comply with legal and regulatory requirements
For any other purpose required or permitted by any relevant law, regulation, directive and/or regulatory authority.

7. Disclosure of your personal information

As part of the provision of our Products and/or Services and their management and/or operation, we may be required to disclose information about you to the following third parties:

Law enforcement agencies.
Government agencies.
Companies and/or organisations that act as agents, subcontractors, service providers and/or professional advisors.
Companies and/or organizations that assist us in processing and/or completing transactions and providing you with the products and/or services you have requested or subscribed to.
Our business associates and other parties for purposes related to the collection and use of your personal information.
Other parties to whom you have given your express or implied consent.
Subject at all times to all laws (including regulations, directives and/or obligations) applicable PBS

8. Direct marketing

We may use your personal information to provide you with information about our and third parties’ services and/or products which may be of interest or benefit to you, unless you request or notify us otherwise. In certain cases, we may disclose your personal information to our preferred merchants and strategic partners. However, please note that we will only disclose your personal information to our merchants and strategic partners where you have subscribed to particular services or products which require such disclosure, and/or where your consent has been obtained, subject at all times to any law (including regulations, guidelines and/or obligations) applicable to PBS. We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate confidentiality obligations. If you do not want your personal information to be used for marketing purposes or if you change your mind about your previous decision, please contact us via support@PBS.site. Your last written instructions will prevail.

9. What happens if the personal information you have provided is incomplete?

Where indicated (for example when registering online), it is mandatory to provide us with your personal information to enable us to process your request to register for our Products and/or Services. If you refuse to provide this mandatory personal information, we may not be able to process your application or provide you with our Products and/or Services.

10. Your rights to access and correct your personal information

We can help you access and correct your personal information that we hold. Where you wish to have access to your personal information in our possession, or where you believe that such personal information which we hold is inaccurate, incomplete, misleading or, where applicable, not up to date, you can make a request. to us by contacting PBS Support via email support@PBS.site. You must quote your name, registered telephone number and provide brief details of the information you wish to obtain a copy of in any such request. We may charge a processing fee for searching for and providing you with access to your personal information to cover administrative costs. We will make reasonable efforts to respond to your request to access or correct your personal information within 30 business days of receiving your request and the corresponding processing fee.Please note that we may need to refuse access to your personal information in certain situations, such as where we are unable to confirm your identity or where the information requested is of a confidential business nature or where we receive repeat requests for the same information. However, we will inform you of the reasons why we will not be able to comply with your request.

11. Your obligations

You are responsible for providing us with accurate and complete information about yourself and any other person whose personal information you provide to us and for updating such personal information as it becomes incorrect or out of date by contacting PBS via support@PBS.com. This obligation is a condition of our supply of our Products and/or Services to you and/or any other person authorised or permitted by you or your organisation/company to use our Products and/or Services.

In the event that you may need to provide us with personal information relating to third parties (for example relating to your spouse or children or where you are the designated person responsible (of an organisation or company) for dealing with us, if you acquire and are responsible for a service and/or product that they will use), you confirm that you have:

obtained their consent or otherwise authorized us to provide their personal information to us and for us to use it accordingly, and
informed them to read this privacy statement on our website at www.PBS.com/privacy-policy

12. Online Transactions with PBS

“Cookies” We collect information about your use of our websites from cookies. Cookies are packets of information stored on your computer that make it easier to navigate your website by customizing the information on the site according to your needs. Cookies themselves do not identify the individual user, only the computer used. You do not have to accept cookies. If this applies to you, you can configure your computer either to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. However, refusing cookies may affect your use of our websites, as we will not be able to personalize certain aspects of your use of the website. “Links to Third Party Websites”Please be advised that this privacy statement applies only to the PBS website and does not apply to third party websites that you may access from our websites. To determine how they treat your personal information, you should make sure to read their respective privacy policies.

13. Transfer of your personal information abroad

It may be necessary for us to transfer your personal information overseas if any of our service providers or strategic partners (“overseas entities”) involved in the provision of any part of the PBS products and/or services are located overseas. You consent to us transferring your personal information abroad in these cases. We will take reasonable steps to ensure that these foreign entities are contractually obligated not to use your personal information for any reason other than to provide the products and/or services for which we are contracted and to adequately protect your personal information.

14. Email newsletter

You agree to subscribe to our newsletter mailing list when you check the “Subscribe to newsletter” box during the registration process. You can easily unsubscribe from our promotional emails by using the “Unsubscribe Link” provided in each email, at no cost.

15. Mises à jour de notre déclaration de confidentialité

We may change this Privacy Statement from time to time and the updated version will apply and replace all previous versions, including but not limited to any leaflets or paper versions. Please check our website for information on our most recent practices.

16. Our contact details

If you have any questions, concerns or complaints regarding this Privacy Statement, please contact us via support@PBS.site.

17. Account Information

If at any time you wish to review or modify your account information or terminate your account, you may either:

Upon your request by mail to terminate your account, we will immediately deactivate or delete your account and information from our active database. A notification will then be sent to your email address. However, we may retain certain information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

18. Contact us about our privacy policy

We hope this explanation will help you understand our data protection and privacy obligations. If you would like to provide us with comments or questions regarding this Privacy Policy, or if you would like to exercise your data protection rights, please contact us by email.

19. Change of assignment

If we were to process the data for other purposes, we would update this data protection information beforehand.